My Profile

Vy Resort Thermal & Spa - Vichy.
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Luxury Hospitality Manager / Business Developer / Team Leader / Experience Client.
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MANAGEMENT: fitness club- spa - retail - restaurant.

HUMAN RESSOURCES: recruitment, integration, training, team assessment, leadership, Development of individuel & collectives performances).

FINANCE: Financial analysis, budget, P&L management, KPIS management, Business plan.

SALES & MARKETING: operational marketing - digital marketing, Event, partnership, group, yield management, communication & public relations.

GUEST RELATIONS: Loyalty program, customer satisfaction, CRM, Cross experience.

OPERATIONS: hospitality industry, health / private club, fitness, spa ,retail, audits, project management, pre opening, opening, luxury, spa development, multiple sites audits, task force, training coordinator